1. How do I create an account?
Creating an account on our website is easy! Simply click on the “Sign Up” button at the top right of the page, enter your email address, choose a secure password, and follow the prompts to complete your profile. Once registered, you’ll be able to track your orders, save your shipping information, and receive personalized recommendations.
2. What payment methods do you accept?
We accept a wide range of payment options, including:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Amazon Pay
- Gift Cards
Rest assured, all payments are processed securely using the latest encryption technologies.
3. Can I change or cancel my order after it’s placed?
Once an order is placed, we begin processing it immediately to ensure timely delivery. If you need to make changes or cancel your order, please contact our customer service team within 30 minutes of placing the order. Unfortunately, after this window, we are unable to modify or cancel the order.
4. How do I track my order?
Once your order has shipped, you will receive an email with tracking information. You can also log into your account and visit the “My Orders” section to view the status of your shipment and tracking number. This allows you to track your package directly through the carrier’s website.
5. Do you offer international shipping?
Currently, we only offer shipping within the United States. However, if you’re located outside the U.S., you can use a third-party shipping service to forward your packages internationally. Please contact customer support for more details on international shipping options.
6. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item within 30 days for a full refund or exchange, as long as the item is unused and in its original packaging. Return shipping is the responsibility of the customer. To initiate a return, simply log into your account and follow the return instructions under the “My Orders” section.
